Due to severe COVID-19 outbreaks in NYC, there are significant shipping delays. Apologies for the inconvenience.

FAQs

About Tea

What is Oolong Tea anyway?

Open tab

Oolong tea is commonly referred to as semi-oxidized tea or wu-long tea. Oxidation (think apple or avocado browning) level is what defines green, oolong and black teas. Green tea is 0% oxidized and black tea is 100% oxidized. Oolong tea is partially oxidized and therefore covers a large canvas of flavor variations and complexities. Lightly oxidized oolongs tend to be more similar to green tea, more vegetal but with hints of white flowers. Heavier oxidized oolongs tend to carry richer floral notes with maltier aroma similar to black teas. 

How do I steep loose leaf teas?

Open tab

First time steeping loose leaf tea can seem troublesome. We have created two simple brewing methods for hot tea and iced tea preparations: click brewing guides for more details.

How should I store my loose leaf tea?

Open tab

Storing tea is simple. There are four elements that impacts the freshness of your tea - exposure to OXYGEN, HEAT, LIGHT, MOISTURE and ODORS. Keep your tea in an airtight container and store in a cool, dark, and dry location, away from these four elements mentioned above.

Tell me more about your shipping policy?

Open tab

For more details on our shipping and handling, please click here.

About Us

Where does the word “Té” come from?

Open tab

Glad you asked, read our story here.

Can you send me product to review for my blog / magazine?

Open tab

We trust that our sourcing team is working with some of the best tea makers in Taiwan and therefore we don’t send out samples or solicit reviews. If you would like to try our product and you are in NYC, we would love to host you here. For press inquires, please contact us at hello@tecompanytea.com

Do you accept reservations at the Tearoom?

Open tab

Due to the size of our tearoom we are unable to accommodate reservations at this time. Our apologies for the inconvenience. The only advance booking we accept are the private tea tastings.

Is there a tearoom menu we can reference?

Open tab

We serve all the teas we sell on our website by the pots in our tearoom. Our snack menu changes frequently therefore we don't post them. Feel free to look through photos on google review or yelp for your reference.

What are your recommended places to visit in Taiwan?

Open tab

Check out our blog post for all our favorite places in Taiwan.

My Order

Contact Us

Open tab

Click Here

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Search

Shopping Cart

Your cart is currently empty.
Shop now