Cancellation policy

Purchase Options & Cancellations

Subscription Orders

When you purchase a subscription, you'll receive repeat deliveries based on your selected duration and frequency. Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance.

Important subscription details:

  • Some subscriptions may auto-renew at the end of their duration
  • You can cancel or change your subscription at any time
  • Access subscription management through links in your order confirmation emails

Pre-Order Items

When you place a pre-order for an out-of-stock or upcoming item, we may:

  • Collect no payment or a partial deposit at checkout
  • Securely store your payment method
  • Fulfill and charge the full or remaining payment at a later date

You can cancel a partially paid pre-order before fulfillment. Once fulfilled, cancellation isn't possible, but you may request a refund under our return policy.

Try Before You Buy

For try-before-you-buy items:

  • We authorize your payment method before shipping
  • You'll have a designated trial period to evaluate the item
  • If not returned within the trial period, your payment method will be charged the full amount

Returns & Refunds

Tea Products

We want you to love your tea! Here's our tea return policy:

  • Contact us within 30 days of purchase if there's an issue with your order
  • Not satisfied with your tea selection? We'll help find the perfect tea for your taste
  • Email us at hello@tecompanytea.com to start the return process

Tea Snacks

Due to the perishable nature of our tea snacks, we have specific policies:

  • All snacks are made fresh to order
  • Returns and exchanges are not accepted
  • Order cancellation is only possible before shipping
  • While shipping issues post-facility departure aren't our responsibility, we'll help address any concerns

Order Issues & Support

Problem Resolution

If you encounter any issues with your order, we're here to help! You can:

  • Reply directly to your order confirmation email
  • Contact us at hello@tecompanytea.com
  • Use our website contact form

Customer Support

We pride ourselves on excellent customer service:

  • Response time: 1-2 business days
  • Dedicated support team ready to assist
  • Personalized solutions for your concerns

Additional Questions

Have questions? We love answering them! Don't hesitate to reach out through any of our support channels. Whether you need help with an order, want product recommendations, or have general inquiries, we're here to ensure your experience with us is exceptional.